EasyFee.pk – WhatsApp Privacy Policy

Last Updated: [Insert Date]

EasyFee.pk (“we”, “our”, or “us”) provides school fee management and communication services. This Privacy Policy explains how we use WhatsApp Business API to communicate with our users (“you”). We are committed to protecting your privacy and handling your information responsibly, in accordance with applicable laws and WhatsApp’s Business and Commerce Policies.

1. Information We Collect

Through the WhatsApp Business API, EasyFee.pk does not collect, store, or share any personal data beyond what is required for sending messages that you request or consent to.

We only process the following information when using WhatsApp:

Your WhatsApp phone number
– Used only to send OTPs, fee alerts, reminders, support replies, and approved marketing messages.
Message content that you send to us
– Used only to respond to your questions and provide customer support.

We do not collect, store, or reuse your conversation data for analytics, profiling, or any other purpose.

2. How We Use WhatsApp

We use WhatsApp only for the following legitimate purposes:

2.1 OTP Verification

To send one-time passwords (OTPs) for authentication or login.

2.2 Fee Alerts & Notifications

To send fee reminders, payment confirmations, due alerts, and important school-related updates.

2.3 Customer Support & General Chat

To reply to your queries, provide help and technical support, and assist with your use of the EasyFee.pk system.

2.4 Marketing Messages (Optional & Consent-Based)

We may send promotional or informational messages only if you have opted-in or provided consent.
You may opt-out anytime by replying STOP.

3. What We Do NOT Do

EasyFee.pk does NOT:

Sell, share, or trade your phone number or chat data.
Collect personal data beyond what is required for WhatsApp messaging.
Track your activity outside WhatsApp.
Use conversation data for advertising on WhatsApp or any third-party platform.
Access or use data for automated decision-making or profiling.

4. Data Retention & Security

We do not store WhatsApp message content on our servers unless needed for support or audit purposes.
Phone numbers are stored only to deliver messages that you request or authorize.
We use encrypted and secure systems to prevent unauthorized access.
All WhatsApp communications follow WhatsApp’s End-to-End Encryption standards.

5. Your Rights

You can request the following at any time:

To stop receiving WhatsApp messages (reply STOP)
To delete your WhatsApp communication history stored by us
To update or correct your contact number
To know what information we have related to WhatsApp messaging

6. Sharing Information with Third Parties

We do not share your WhatsApp data with any third party except:

WhatsApp LLC / Meta, as required for delivering messages via the WhatsApp Business API
Our authorized communication service providers (only for sending OTPs or alerts)

These providers are bound by strict confidentiality and data-protection agreements.

7. Compliance with WhatsApp Policies

EasyFee.pk strictly follows:

WhatsApp Business Messaging Policy
WhatsApp Commerce Policy
WhatsApp Data Protection Guidelines
Relevant local privacy laws

We use WhatsApp only for allowed categories such as OTPs, customer support, and consent-based notifications.

8. Contact Us

If you have questions or want to request removal or updates to your information, contact us:

EasyFee.pk
Email: info@easyfee.pk
Website: https://easyfee.pk
Address: Innovexcell private limited, Office no 8, 2nd floor, Allah Dad plaza G-8 Markaz Islamabad